Warranty Policy
Last updated: August 2026
Our Commitment
Every unit is produced with commercial-grade materials and goes through multi-stage inspection and pre-shipment testing before dispatch, so your products arrive ready for commercial operation.
2-Year Warranty
All TONLE products are covered by a 2-year warranty against material and workmanship defects under normal commercial use. If a covered issue occurs, our team provides repair guidance, troubleshooting support and spare parts assistance so your product returns to service quickly.
What Ships With Every Order
Each shipment includes repair kits for routine maintenance, along with installation guidance and maintenance documentation for your operating team.
Terms Confirmed in Writing
The exact warranty scope for your purchase is stated in your quotation and sales contract — ask our sales team and we will confirm the terms in writing before you order.
After-Sales Contact
Email [email protected] or chat on WhatsApp +86 176 3858 2577 with your order details and our team will follow up.